How to start my journey of secure, convenient and low-cost global trade payment with XTransfer?

How do I apply for an XTransfer receiving account?

What can I do with my XTransfer account?

What is a global receiving account?

What is a local receiving account?

Does it cost money to use the XTransfer receiving accounts?

How long does it take for an XTransfer receiving account to be opened?

What currencies are supported?

What are the available payment methods? How long does it take for a payment to be processed?

How much money can be added or sent to my XTransfer account? What currencies are supported?

What if the buyer tells me that the SWIFT code I provided for a global receiving acount is incorrect?

What is the Payee Address or Recipient Address when a buyer makes a payment?

What currencies can I receive through XTransfer?

Receiving Accounts

Why should I use XTransfer? 

How to set up my XTransfer BusinessWallet? 

What documents are required for business verification? 

XTransfer Business Wallet

How do I sign up for an XTransfer account?

Can I log into XTransfer China Mainland with my Hong Kong account? 

Does XTransfer have an App version?

Registration

How do I change the registered phone number or email address on my XTransfer account?

How do I change my login password?

What if I forgot my login password?

What is a transaction password?

How do I set and change my transaction password?

What if I forgot my transaction password? 

Account Settings

Registration and Account Settings

Why do I need to verify business?

What companies can apply for verification?

Does it cost money to verify business and open an XTransfer account?

What documents are required for business verification?

How long does it take to process my application ?

How does XTransfer keep my submitted data secure?

Verify Business

What is an XTransfer ID?

What is the function of XTransfer ID?

XTransfer ID

Verify Business and XTransfer ID

What cross-border trade payments does XTransfer support?

Can I add money to my XTransfer account from a same-name account?

Which countries or regions does XTransfer prohibit transacting with?

Which countries or regions have a risk of payment scrutiny by banks?

What are the requirements for third-party payments?

Requirements And Prohibitions

Do I need to provide any materials for verification after I've received a payment?

How do I submit materials for payment verification?

Where can I check the details of payments received?

Payment Receiving Procedure

What is "Request Money"?

Which type of request should I choose in Request Money?

Which regions and currencies are currently supported for Request Money?

Are there amount limits for Request Money?

What are the available payment methods? How long does it take for money to arrival via Request Money?

How do I request money?

Request Money

What is XT QR code?

How do I activate XT QR code and how long does it take?

What fees apply to receiving accounts and Request money?

How to use XT QR code

What customizable features does XT QR code offer?

XT QR Code

Receive Money

Does XTransfer provide 24/7 real-time currency exchange? At what exchange rates?

Where can I make currency exchange?

Which currencies can be used for exchange?

Is there a limit for currency exchange?

Does the currency exchange service charge any fees?

Where can I check the history of currency exchange?

Market Order

When requesting a market order, is the FX rate displayed real-time?

How long does it take for a currency to be converted?

Can I cancel a submitted market order?

FX Exchange Instructions

What is a limit order?

Is there a maximum limit for the exchange rate in a limit order?

Is there a limit on the number and duration of limit orders?

Can I cancel a submitted limit order?

What does each status mean at different stages of a limit order?

Limit Order

Convert Currency

How can I send money using my XTransfer account? 

How do I add a receiving account to send money to?

How do I edit or delete a Send-To Account?

How do I pay to an XTransfer account?

How do I pay to a bank account?

How can I check my payout history?

Money Transfer Instructions

Requirements for the payment bank account

What currencies are supported when sending money? Are there any limits?

How much does it cost to send money?

How long does it take for money to be received?

Fees And Charges

Payment FAQs

What is Instant Arrival?

How long does it take for funds to arrive with Instant Arrival? 

How much does Instant Arrival cost?

What are the requirements for Instant Arrival?

Instant Arrival

Transfer Money

What is money withdrawal?

What are the withdrawal fees?

What are the withdrawal currencies and limits?

How long does it take for withdrawals to be credited?

Withdraw Money

How long does it take for funds to be credited with Instant Arrival?

Will the fee be refunded if the money does not arrive at the agreed time for Instant Arrival?

What is CNY Settlement?

What documents are required for CNY Settlement? Can I use CNY Settlement for deposit (before shipment)?

Which accounts and banks support CNY Settlement?

What are the supported currencies and quota limitations for CNY Settlement?

What are the fees for CNY Settlement?

How long does it take for the money to arrive?

What are the process and documentation requirements for CNY Settlement?

CNY Settlement

How do I add an account for CNY Settlement?

How do I make a CNY Settlement request?

How do I check my CNY Settlement history?

Instructions

Why choose XTransfer? Is my money safe with XTransfer?

Is XTransfer's risk management more stringent than that of traditional banks?

Is it safe to share my information with XTransfer? 

Security

Why partner with XTransfer?

Who are we looking for?

Global Partner

Does XTransfer offer corporate wealth management services?

Are there any fees for using wealth management products?

What is an XTransfer wealth management account? What’s the difference between a wealth management account and a receiving account?

Who is eligible to open a wealth management account?

What information is required for a business to open for a wealth management account?

What's the timeframe for opening a wealth management account?

Why did my holding gains go down after a redemption?

What kind of wealth management products does XTransfer offer?

What is a money market fund? Are money market funds safe?

How are the following calculated for money market funds: the 7-day annualized yield, return per 10,000 units, yesterday's returns, the profit/loss on holdings, and the average cost?

How do I purchase and redeem wealth management products?

After making a purchase, when will I get confirmation of units purchased and their net asset value?

After a redemption, when will I get confirmation of units redeemed and their net asset value?

	Partner Bank	Available Currencies
Global	DBS Bank (Hong Kong) Limited	CNY, HKD, USD, JPY, EUR, GBP, CHF, DKK, NOK, AUD, CAD, SGD, NZD
Global	JPMorgan Chase Bank Hong Kong Branch	USD, HKD, AUD, CAD, CNY, CHF, DKK, EUR, GBP, JPY, NOK, NZD, SEK, SGD
Global	Citibank Hong Kong Branch	USD, CNY, EUR, HKD, GBP, JPY, SGD, AUD, CAD, NZD
Global	OCBC Hong Kong Branch	HKD,CNY,USD,JPY,GBP,SGD,AUD,CAD,CHF,EUR,NZD,DKK,NOK,SEK
Global	Banking Circle Luxembourg Head Office / Banking Circle Denmark Branch	CNY,USD,JPY,GBP,CAD,CHF,EUR,NZD,DKK,NOK,SEK
Global	Deutsche Bank Hong Kong Branch	USD,CNY,EUR,HKD,AUD,CAD,CHF,DKK,GBP,JPY,NOK,NZD,SEK,SGD
Local	Deutsche Bank Jakarta Branch (Indonesia)	IDR
Local	Citibank Sydney Branch	AUD
Local	Community Federal Savings Bank	USD
Local	The Currency Cloud	EUR
Local	Digital Commerce Bank	CAD
Local	Deutsche Bank United Kingdom Branch	GBP
Local	Deutsche Bank United Kingdom Branch	EUR